Joshua P. Damsma Mobile: (720) 936-9246 joshdamsma@hotmail.com
2010–Present: Master of Criminal Justice,University Of Colorado, Denver 2010: Bachelor of Arts, Communication-University of Colorado, Denver 2006: AAS, Electronic Systems Technology-Community College Of The Air Force: OBJECTIVE/SUMMARY
OBJECTIVE To secure a position with your company or organization as a career-minded Communication, Information Technology, Criminal Justice or Management Professional. SUMMARY
An Information Technology/telecommunications specialist with expertise in focusing on both technical and customer service oriented technical resolution and expansion. I have exceptional communication skills and both corporate and government perspectives. My strengths gained while serving the U.S Air Force, U.S. Department of Homeland Security and U.S. Department of Education includes being extremely responsive and sensitive to both internal and external needs, hardworking and a self-starter. With acclaimed and documented award-winning practices in customer service, technical trouble resolution, telecommunications, project management and technical implementation. Excellent analytical and resources management skills combined with a strong work ethic and documented commitment to excellence in all projects undertaken. More than five years experience maintaining, managing and administrating government information technology and telecommunications systems and operations. I am aggressive, disciplined, career oriented, and work well under high-pressure situations. I am reliable and have the ability to work both unsupervised, in teams or as a lead. I am extremely organized, efficient, and highly dependable. I am confident with enterprise consultation, information technology support, telecommunications, and electronics as well as being well versed in several key desirable software environments. SCIF security practices, tempest, general computing and office skills are also my strengths. With strong communication skills and related coursework I will surely be an asset to your organization and network as well as a team player in all projects assigned.
Damsma Media Group, llc: President/Creative Director April 2010-Present Web/Graphic Design Firm with strong 'Web Fix-Em' Capability and innovative designs catering to small business. We get small companies that need they know a presence a great start on the web. We offer complete websites starting at $199.99 and also educate customers how to make changes and edit their own website. We can also improve your existing site or help get more noticed on the web.
U. S. Department of Education: Jr. Enterprise Consultant (Contractor) Feb 2009–Feb 2010 Assisted in the upgrade of over 60 users to Windows Vista on a complete PC refresh in 2009. Responsibilities include maintaining over 50 user accounts on a Vista/Windows 2000 network. Including, network connectivity, security, desktop configuration, printer connectivity, and network access issues regarding permissions. The installation and maintenance of over ten user based programs. Managing all hardware and software inventory in a government enterprise environment. Manage LAN/WAN installation/configuration/support for more than 50 Network PCs, performing system setup, daily backup, connectivity, and hardware and software troubleshooting. Managing installation and configuration of Windows 2000 and all Department of Education’s applications. Responsibilities also include loading new or updating current software, systems or existing equipment. Resolve daily user issues related to hardware and software and assist them in upgrading their PCs and laptops. Responsibilities also include both software and physical security for all Government IT Systems. Strong adherence to all ITSM standards as well as BMC Remedy 6.0 ticket resolution. Environment: Server 2000/Windows Vista/ MS Office/Backup Exec/BMC Remedy 6.0
U.S. Department of Homeland Security: Service Desk Agent Feb 2008–Feb 2010 Required to provide tier 1 & 2 support to end users on a variety of technical issues for over 16,000 U.S. Department Of Homeland Security Users, including hardware, software, mobile, and web based applications. Responsible for identification, research, and resolution of often advanced technical problems, as well as responding to voice and email requests for technical support and resolution. While performing incident management duties worked in close conjunction with both onsite network operations center (NOC) and security operations center (SOC) on a large global infrastructure with multi-site networks both throughout the continental United States and Overseas utilizing Cisco throughout. Contracted to document, track, and monitor issues, ensuring a timely resolution, escalating when necessary to GDIT and government IT leadership staff. Position required direct contact with international consumers, pursuant with high quality control standards and timely resolution. Extensive experience with Remedy action request system, as well as most windows software, and a variety of system administrator applications. Strict ITSM practices followed and employed in conjunction with ITIL standards. Implemented and tested BMC Remedy upgrade from version 6.0 to 7.0. Systems administrator for Active Directory, Novel, PICS, Mainframe, Travel Manager, Microsoft Exchange 2003 and Remedy 6 & 7. World-wide network monitoring for over 150 applications and escalations to upper IBM, General Dynamics and Government staff frequently. Monitoring all network elements within the production environment to meet Service Level Objectives (SLOs) for uptime and availability of government systems. Highest volume call-taker for three months in Nov, Dec and Jan (2008-2009), resolving over 1,000 support calls monthly. Environment: Active Directory/Windows XP/Novell/Remedy/Lotus Notes/Sametime
IP-5280: Telecomm–VoIP Account Executive/Sales & Installation Nov 2007 Feb-2008 Outside Sales-Duties include prospecting and selling the IP5280 product suite with primary efforts on VoIP and IP data services and to achieve monthly sales quotas. Also, to work with new hires and to assist in their development and success in achieving similar sales goals. To provide consistent feedback on market and customer observations and assist in marketing. Tasks also commonly included; installation of equipment; follow-up & selling of additional services & products; technical analysis of future needs; integrating new technologies to existing customers; networking and community relations.
United States Air Force: Telecommunications Technician Feb 2004–Nov 2007 Performance of inside and outside plant activities on the 11,200 Nortel telephone switch valued at $24M in support of Misawa Air Base and 21 associate base units. Participated in and trained personnel and installations, removals, relocations and repair of telephones, electronic key systems, data transmission systems circuitry, fiber-optic cables and VoIP/LAN systems. Skills also include troubleshooting telephone and data circuits using standardized practices, diagrams and drawings. Specially selected for duty position requiring proficiency in maintenance, installation and support for Cortelco System 3100 (Key System). Proficiency in maintenance, installation (both digital and analog) and support of over 1,000 users for Nortel Meridian Option 11-C including Meridian Mail. All TEMPEST/COMSEC guidelines also strongly followed in this capacity. Valuable experience in commercial installation, planning, BMC Remedy ticketing, tempest, mapping and research in a secure environment. Processed over 2,000 Customer Service work orders and completed a complete overhaul of ADSL and customer service training practices. Experience as a Technical Order and Test Measurement and Diagnostic Equipment custodian. Experience installing & maintaining telecommunications equipment in a SCIF under strict security and information assurance guidelines. Environment: Nortel/Cortelco/Meridian Mail/Inside & Outside Plant/BMC Remedy
EDUCATION 2011/2012- Certified Addiction Counselor (CAC-I) Courses Completed- Odyssey Training Center: Denver, Colorado. -Principles of Addiction Treatment (21 hours) -Client Record Management (14 hours) -Pharmacology I (14 hours) -Culturally Informed Treatment (14 hours) -Ethics I: Ethics and Jurisprudence (14 hours) -Infectious Diseases in Addiction Treatment (14 hours) -Addiction Counseling Skills (21 hours) -Motivational Interviewing (21 hours) 2010–Present: Student-Master of Criminal Justice-University Of Colorado, Denver 2010: Bachelor of Arts, Communication-University of Colorado, Denver: Denver, Colorado 2008: ITIL Foundations - Certified: Boulder, CO 2006: AAS Electronic Systems Technology-Community College Of The Air Force: Montgomery, AL 1998: High School Diploma-Horizon High School: Brighton, CO Relative Masters & Baccalaureate Coursework Administration of Criminal Justice Business & Professional Speaking-Business Writing-Communication & Conflict-Communication & Diversity Criminal Offenders- Fundamentals of Communication-Fundamentals of Mass Communication-Graphics & Web Design-Interpersonal Communication Law & Social Control-Media In The Courtroom-Negotiations & Bargaining-Principles of Advertising-Principles of Public Relations-Writing Technical Reports TRAINING 2012: Completed all CAC-I Coursework: Odyssey Training Center 2011: 40 Hour Basic Mediation Certificate 2011: Motivational Interviewing MI One Taped/Coded Interview Session 2008: ITIL Foundations Certification 2007: DOD Information Assurance 2005:Test Measurement and Diagnostic Equipment (TMDE) Custodian Training 2005: Avaya Telecommunications Course: System Architecture, call coverage options, security, management, maintenance, VOIP, features and voice mail systems Sheppard AFB, Texas, 2005: Supervisors Safety Training-Misawa Air Base Japan, February 2005 2005: General Technical Order Course-Misawa Air Base, Japan 2005: Telephone Systems Apprentice Course-Sheppard AFB, Texas 2004: Electronic Principles Course-Keesler Air Force Base, Mississippi 2004: Air Traffic Control Fundamentals Course- Keesler Air Force Base, Mississippi 2004: United States Air Force Basic Training-Lackland Air Force Base, Texas 2001: Medic First Aid-Care Initiator Course-Certificate
Presently: President–Damsma Media Group (www.DamsmaMediaGroup.com) Web Design 2006-2007: Author/Speaker–Communication in the Air Force–First Term Airman Center, Japan 2006: Producer/Publisher for Base Wide Telephone Directory for over 13,500 base residences including cover art & full art direction. 2006: Public Speaking–Member Toastmasters International–Winner of multiple ‘Blue Ribbon’ internal speaking awards. 2005: Assistant Producer/Publisher for Base Wide Telephone Directory for over 13,500 military and contractor residences including cover art & art direction–Misawa, Japan. Volunteer: Special Olympics Event Staff-Keesler Air Force Base 2004 President: Veterans Student Organization (VSO)-University Of Colorado at Denver President: “Team D” Charities-Coats for the Homeless in Metro Denver President: (Past) Misawa Communicator Association Squadron Morale Advisory Group-USAF Member: Toastmasters International-Winner of multiple speaking awards Member: Union Lodge #7 (Masonic Lodge) Military: Global War on Terror/Outstanding Unit (two time) Military: Promotion-Senior Airman Below The Zone (6 mo early promotion to E-4) |